Last updated: February 2025
Our Return Policy
Due to the perishable nature of our fresh poultry and egg products, returns are generally not accepted. However, we are committed to your satisfaction and will make exceptions in the following cases:
Eligible for Refund or Replacement
- Damaged items: Products received damaged or in poor condition.
- Wrong items: You received different products than what you ordered.
- Missing items: Part of your order was not delivered.
- Quality issues: Products that do not meet our quality standards.
How to Report an Issue
To report an issue with your order:
- Contact us within 24 hours of receiving your order.
- Provide photos of the damaged or incorrect items.
- Include your order number in all communications.
Resolution Options
Depending on the situation, we may offer:
- A full or partial refund to your original payment method
- A replacement delivery at no extra cost
- Store credit for future purchases
Non-Returnable Items
- Products that have been partially consumed
- Issues reported after 24 hours of delivery
- Items damaged due to improper storage by the customer
Contact Us
For all return-related queries, please contact our support team.